Legion Implementation

Implementing workforce management technology is useful because it optimizes scheduling, reduces administrative burdens, and ensures compliance with labor regulations, leading to improved efficiency and cost savings.

Who would benefit:

• Employees: Gain flexibility and transparency through self-service tools for scheduling, shift swaps, and time-off requests.

• Managers: Save time with automated scheduling, real-time analytics, and compliance tracking.

• The Business: Enhances productivity, reduces labor costs, and improves customer experience by ensuring optimal staffing levels.

How it should work:
The system should integrate with existing retail operations to provide real-time visibility into labor needs, automate schedule creation based on demand forecasts, enable self-service features for employees, and ensure compliance with labor laws specific to each region.

1. Labor Cost as a Percentage of Revenue

• Expectation: Decrease labor costs by 5-15%.

• Impact: Optimized scheduling ensures staffing matches demand, reducing overstaffing, unnecessary overtime, and payroll leakage.

2. Employee Turnover Rate

• Expectation: Reduce turnover by 10-20%.

• Impact: Improved scheduling flexibility and self-service tools enhance employee satisfaction and retention, cutting costs related to hiring and training.

3. Schedule Accuracy

• Expectation: Achieve 95-100% schedule accuracy.

• Impact: AI-driven forecasting ensures schedules align with labor needs, eliminating mismatched staffing during peak and low-demand periods.

4. Customer Satisfaction (CSAT) Scores

• Expectation: Increase CSAT by 5-10%.

• Impact: Better staffing levels improve customer service quality, reducing wait times and enhancing in-store experiences.

5. Compliance Adherence Rate

• Expectation: Maintain 100% compliance with labor laws.

• Impact: Automated compliance tools mitigate the risk of violations, fines, and lawsuits.

6. Manager Administrative Time

• Expectation: Reduce administrative workload by 20-30%.

• Impact: Automation frees managers to focus on strategic tasks, such as team development and customer experience.

7. Shift Coverage Rate

• Expectation: Ensure >99% shift coverage.

• Impact: Real-time shift alerts and employee self-service tools reduce no-shows and last-minute scheduling gaps.

8. Overtime Utilization

• Expectation: Reduce overtime usage by 15-25%.

• Impact: Demand-driven scheduling minimizes unnecessary overtime, cutting labor costs.

9. Revenue Per Labor Hour (RPLH)

• Expectation: Increase RPLH by 5-10%.

• Impact: Optimized staffing maximizes productivity and ensures revenue generation per hour worked improves.

10. Employee Satisfaction Scores

• Expectation: Increase satisfaction scores by 15-20%.

• Impact: Tools for flexible scheduling and self-service empower employees, improving engagement and morale.